At RVAJazz, we strive to provide our customers with the best shopping experience. We understand that receiving your instruments and accessories promptly and in good condition is crucial, which is why we offer the following shipping policy.
All orders are processed within 1-2 business days of receipt. Please note that orders placed on weekends or holidays will be processed on the following business day.
We use a variety of carriers to ship our products, including USPS, FedEx, and UPS. The shipping method chosen for your order will depend on the shipping destination, package weight, and shipping speed selected at checkout.
Shipping costs are calculated based on the weight and dimensions of the package, as well as the shipping speed selected at checkout. Shipping costs will be displayed during the checkout process.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the carrier's website.
Certain products may be restricted from shipping to certain locations due to local laws and regulations. If we are unable to ship a product to your location, we will notify you and cancel your order.
If your package arrives damaged, please contact us within 48 hours of receipt. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
Once your order has been processed, it will typically take 3-7 business days for your package to arrive at your designated shipping address, depending on your location and the shipping speed selected at checkout. Please note that these times are only estimates and may vary based on carrier delays or other unforeseen circumstances.
At this time, we only ship within the United States. We apologize for any inconvenience this may cause.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at rva@jazz.com. We are here to help make your shopping experience with RVAJazz as smooth and enjoyable as possible.